Delivering excellent customer service, every day, is our number one objective. Our people have in depth knowledge of your industry and can provide help and advice to drive better business outcomes for your business.
We believe that no two customers are alike, so it is imperative that we understand their operational environment and requirements early on. Our experienced business and technical analysts lead this foundational but crucial part of the engagement.
In-depth assessment of the customer’s requirements from technical, operational, financial and compliance standpoints
Identify gaps between current and desired outcome
Determine the requirements for customization
Implementation design and schedule alignment
Implementation, integration and customization
Our solutions, despite years of development and enhancements, are customizable by design because we know that each customer has a unique environment and systems that our solutions need to work seamlessly with. Services here include:
Development and testing interface
System integration testing
User acceptance testing
User training amongst others
Support and maintenance
We are proud of the long-term relationships we have had with all our customers and our support services are instrumental in helping us retain and grow the relationships. We offer a range of services including reactive, adaptive, or perfective, as needed.
24 x 7 support to all our customers from our headquarters in Singapore
Maintenance support as needed for their environment
Enhancements as required
APPLYING THIS APPROACH TO EVERY CUSTOMER . . . EXPLORE OUR SOLUTIONS
Help your customers and their suppliers to optimize their working capital and in-turn build a robust and stable supply chain.